What is Groupbuy? How does it work?

  • Groupbuy is a kind of pre-order sale. The production only starts after the sale ends.
  • At Dwarf Factory, a groupbuy usually lasts 7 days. It normally takes around 3 months to finish the production from the date sale ends. However, the estimated shipping date can be changed if the quantity of orders is over what we estimated. We will then keep you posted on any changes of the shipping date via email.
  • When we start shipping out your order, you will receive an email with a tracking code and you can track your order from that time!

What payment method does Dwarf Factory offer?

  • We accept:

(1) Paypal

(2) Credit or Debit Card

(3) Vietnam Domestic ATM Card (applicable for Vietnam only)

What is the Customs Declaration Policy?

  • According to the Vietnam Customs Department’s Export/ Import policy, exported products must be declared the precise worth of the product. Should you have any concerns about customs declaration, feel free to contact us via [email protected]

When is my order delivered?

  • Estimate shipping date varies depending on each product. It is written on every product page on our website.
  • Shipping will take 3-5 days for DHL/Fedex Express and 2 weeks – 1.5 months for Vietnam Post, depending on your location.
  • Note: The estimated shipping date on our webpage is the date when the parcel will be shipped out. 

How can I track my order?

  • You can simply access your user to check your order status. All information about your order will be updated there.

What is Dwarf-Factory return/ warranty policy?

  • Each product which is sold out is guaranteed by us until you receive it safe and sound. Basically, any problem occurred during shipping belongs to our responsibility. Other than that, any incidents happened while using the product is fully bared by buyers.
  • To make this clear, 3 days after you receive your orders, we won’t be responsible for any incidents which may occur.
  • Please feel free to contact us at [email protected] if you have any query.

What is the benefit of becoming Dwarf-Factory member? What is Dwarf-factory point? How can I earn the point? What is the list which I can use the point to redeem?

  • As a member of Dwarf-factory, you have privileges to accumulate Dwarf-factory Gold, receive notification emails regarding special sale events, news, …
  • Dwarf Gold is special “Money” which can only be used in Dwarf Factory system. With Gold, you can redeem extraordinary designs
  • Join Dwarf family, acquire beautiful designs & grab your own bonus “Gold”. Moreover, We also have a tradition to present birthday gifts for family members.

How can I become Dwarf Factory distributor?

  • Leave us a message in “Contact us”, our professional sale will contact you very soon.

Can I open a GB for Dwarf Factory products?

  • Yes, you can as long as you reach our MOQ policy