Order status & tracking
All orders are well prepared as notification.
When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
Replace & Refund Policy
All products which are shipped out will be under our guarantee services. If you have any issue with stem/surface of the product, please kindly contact us. We are always here to support!.
Please also help us to note that our keycap is 100% handmade keycap. Hence, There might be some minor issues that we’d love to seek for your understanding.
Since we work hard to proceed your order faster, you can’t be refunded after 24 hours since payment date.
Shipping & delivery policy
All orders are shipped via DHL Vietnam Or Vietnam post. It’s often a week for handling shipping
Shipping fee included in invoices and paid by the buyer.
Please don’t provide us addresses under PO Boxes, military and restricted areas, all naval ports and Jurong Island. All of carriers on Earth refuse to ship to these areas.
If an item is lost/damaged during shipping, we’ll do everything we can to resolve the situation.In many cases, that means sending a new product to the buyer at no additional cost.
Taxes, Duties & Tariffs
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
Mode of payments
We accept Paypal, Vietnam ATM, Visa Credit/Debit Card.